Who We Are
The QTF Regional Program helps businesses, hospitals, schools, government agencies and non-profits improve performance. We educate, train, assess, provide feedback and recognize organizations committed to a journey of excellence. QTFRP encourages use of the Baldrige Criteria for Performance Excellence and other methods that drive efficiency and effectiveness. Our work saves jobs, improves communities and creates a stronger state and nation, and ultimately a better world for mankind.
Brooks Williams, Chief Executive Officer
Mr. Brooks Williams has served as a city manager in Texas most recently, bringing over two decades of public and private sector management experience. He holds a Master of Public Administration from Liberty University and is pursuing a doctorate in the same field.
Throughout his career, Brooks has eliminated budget deficits, quadrupled fund balances, and achieved zero audit findings for multiple years. His leadership has also led to significant economic growth and improved financial stability in the communities he has served.
Previously, Brooks served as Chief Quality Officer for the Hurst-Euless-Bedford Independent School District, leading system-wide improvements. He serves on several local, regional, and professional association boards. Brooks is certified in Lean Six Sigma and is committed to the Baldrige Excellence Framework. He is also the author of “Rising to Serve: Reimagining Public Administration for a New Era.” Brooks is dedicated to high-performing, responsive government.
Prior to his public service career, Brooks was an executive in the financial industry, responsible for system-wide continuous improvement and innovation. His background in finance has greatly informed his approach to public administration, ensuring financial prudence and strategic planning.
Why Work with QTF Regional Program
The QTF Regional Program (QTFRP) is devoted by charter to assist Texas based organizations in their continuous improvement efforts, helping them to build sustainability in their operations, and provide them with clear steps forward by utilizing the Malcolm Baldrige Criteria for Performance Excellence. QTFRP has since expanded its scope of work to include Missouri/Kansas, the Oklahoma City Indian Clinic, Puerto Rico, management agreements for Loisiana and South Carolina, and has recently included Australia.
QTFRP provides Pre-Examiner (first time Baldrige users) and Organizational Leadership/Examiner training to assist organizational employees become better at their job but also to provide valuable input to leadership as to the world class Baldrige Criteria framework.
QTFRP has expanded from humble training beginnings to include Baldrige Plus (Harvard Business School/Sloan MIT Management), Leadership, Writing Seminars, Coaching Sessions, Strategic Planning and Workforce Development Seminars.
QTFRP has a Board of Directors consisting of the Quality and Continuous Improvement Leaders in our region and includes Australia.
Memberships are available to provide free training seats in the classes, free conference attendance, and insight to accomplishing our charter.
Come and join the QTF Regional Program Family.