Quality Texas Foundation
2019 – 2020 Board of Directors
Tommy Gonzalez – Chair of the Board
Tommy Gonzalez is the City Manager of El Paso, Texas, a position to which he was appointed in June 2014. Prior to working in El Paso, Mr. Gonzalez served as the City Manager for the City of Irving, Texas. He is a certified Lean Six Sigma Black Belt and used Lean Six Sigma with the City of Irving to become the first city to use this system to identify process improvements that ultimately saved the city more than $74 million.
Mr. Gonzalez led his team in making history as the first municipality to win the Texas Award for Performance Excellence from the Quality Texas Foundation. Irving was named a 2012 recipient of the Malcolm Baldrige National Quality Award.
Mr. Gonzalez is a member of the International Hispanic Group, Governing Texas Advisory Board and the U.S. Global Leadership Coalition Texas Advisory Committee. He retired as a Lieutenant Colonel after serving in the U.S. Army for 22 years.
Barrie Laing, Esq. – Vice Chair
Barrie Laing, President of Radiation Detection Company (“RDC”), Inc. since 1995 has led this founder based niche company to prominence in the radiation safety community with significant domestic and international business.
He has over twenty years of practicing law where he represented business and non-profit organizations both locally and nationally.
Barrie is active within the community and currently serves as a member of the Board of Directors for multiple non-profit organizations both locally and globally.
Kirk Kriegel – Secretary
Kirk and his wife, Laurie, have been married for 40 years and have two married children, two grandsons, and two granddaughters. He is a native of Austin and has served for over 27 years as an Executive Pastor for churches in Florida, Oklahoma, and Texas and is currently the Executive Vice President at Children At Heart Ministries in Round Rock. (It is a family of four direct-care ministries – www.childrenatheartministies.org.
He has served on numerous teams as an Examiner, Process Coach and Team Lead for the Quality of Texas Foundation TAPE Award, Kirk is Chair of the Board, and Subject Matter Expert for the Williamson County Institute of Excellence for Non-Profits.
Kirk has a BBA in Management from Baylor University in Waco and a Masters of Religious Education from Southwestern Baptist Theological Seminary in Fort Worth.
Kevin Lyons – Treasurer
Kevin Lyons is currently Chief Customer Officer of BlueSky Technology Partners and Chief Executive Officer of his own Consulting firm, Drive4Growth Partners in Austin. Kevin leads Digital and Business Transformation Strategy using much of the Baldrige Framework for both organizations guiding some of the top brands in Texas and across the US and Canada. Prior to this, Kevin served as President of Shop LC here in Austin.
Kevin has served in the retail industry for over 25 years with global brands such as Best Buy, Sears and hhgregg. He has driven innovation in B2C and B2B companies and holds several patents in the retail space. Some of his clients in Texas include HP, Contitech, and Ecolab to name a few.
Dr. Ron Swain – Chaplain
Dr. Ron Swain is a servant-leader and social entrepreneur, who formed Swain Consulting Services, LLC (SCS) in 2013 after a forty-plus year career in higher education administration.
SCS’s mission is to facilitate individual’s development to achieve their maximum potential and to lead organizations and systems toward performance excellence and to do so with human compassion.
Dr. Swain is Past Board Chair for The Williamson County Institute for Excellence in Nonprofits, Inc.
R. Jacob Cintron – Director
R. Jacob Cintron serves as President/CEO of the El Paso County Hospital District (EPCHD) which includes University Medical Center of El Paso, El Paso Health, El Paso Children’s Hospital, and University Medical Center Foundation of El Paso. Mr. Cintron has more than 35 years of healthcare management experience.
Mr. Cintron is a Fellow of the American College of Healthcare Executives, member of the Americas Essential Hospitals, current board chair of the Teaching Hospitals of Texas, board member of the THA, committee member of the THA’s Council on Policy Development, member of the THA, past board chair of the Emergency Health Network, board member of the Greater El Paso Chamber of Commerce and United Way of El Paso, current board chair of the Paso Del Norte Health Information Exchange and serves on various other El Paso committees and boards.
Chris Connealy – Director
Chris has been in the fire service for 41 years. He started with the Houston Fire Department (HFD) in 1978 and promoted through the ranks to fire chief over a 26-year career before retiring. He was appointed fire chief of the Cedar Park Fire Department in 2004 and served 8 years. In 2012, Chris was appointed as the State Fire Marshal of Texas in 2012 and served six years. In July 2018, he was appointed as Senior Director of Emergency Services in Williamson County.
Chris led the Houston Fire Department to be the world’s largest accredited fire department and the nation’s largest Insurance Services Office (ISO) Class 1 city. He implemented strategic planning in HFD and worked with HFD Medical Director Dr. David Persse to implement the paramedic squad program, thus allowing Cedar Park to became an ISO Class 1 city and implemented various programs to improve the fire department.
As State Fire Marshal, he led improvements in fire investigations that are recognized as a national best practice and worked to minimize future risks that lead to the West Fertilizer plant explosion in 2013. Through those efforts, Chris was named a Public Official of the Year by Governing magazine in 2014 and accepted a Hall of Fame award from the National Association of State Fire Marshals.
He is a graduate of the National Fire Academy’s Executive Fire Officer Program, accredited as a Chief Fire Officer by the Center of Public Safety Excellence, master’s degree from Grand Canyon University, and completed the Harvard University State and Local Executive Program. Chris is passionate about public service and his family.
Dale Crownover – Director
Dale Crownover is the President and CEO of Texas Nameplate. Texas Nameplate received the Texas Award for Performance Excellence in 1996.
They received the Malcolm Baldrige National Quality Award in 1998 and again in 2004. He has served as the Board Chair of the Quality Texas Foundation twice and as a Judge for the national Baldrige Program.
Dale has also received the prestigious honor of being named a Quality Texas Foundation Fellow and Board Emeritus.
Dr. Ken Davis – Director
Dr. Ken Davis is the Chief Medical Officer for CHRISTUS Health South Texas Region serving South Texas San Antonio and Corpus Christi Region with 11 hospitals, 3 ambulatory surgery centers and a Medicare Accountable Health Organization (ACO).
Dr. Davis is a two-time national Baldrige Recipient with North Mississippi Medical Center in 2006 and again in 2012. He was also heavily involved in the 2014 QTF Award for San Antonio Methodist Healthcare.
He just finished a three-year tour as a member of the Panel of Judges for the National Malcolm Baldrige Program.
Ricardo Hernández – Director
Mr. Ricardo Hernández is the new Chief Executive Officer of Sistema de Salud Menonita (Menonita or SSM) in Puerto Rico. Prior to his appointment as CEO, he was second in command at Menonita for many years in his position as Associate Chief Executive Officer. Ricardo has over 40 years of professional career with ample experience in varied sectors, including health care and banking and has been with SSM for over 13 years. He has been instrumental in the development, expansion and innovation of SSM since he joined Menonita in year 2007.
Prior to joining SSM, he occupied the position of Chief Financial Officer in a prestigious financial institution in Puerto Rico with over $17 billion in total assets, was the President and CEO of a nonprofit foundation in the health service sector with a hospital and multiple health related programs like home care and housing projects for the elderly or handicapped. He started his professional career with one of the US big eights audit firms where he worked for over 13 years and was senior manager and directed one of their office in Puerto Rico.
Ricardo specializes in strategic planning, business development and acquisitions and throughout his professional career has always been involved in innovation projects, where he draws from his varied knowledge of different economic sectors and vast experience. He is very technology oriented and has directed the efforts at SSM to a full integration model to accomplish the mission of providing integrated health services and creating a seamless health delivery model. He has a bachelor’s degree in business administration, is a licensed CPA and has numerous continued education courses in prestigious programs at top US Universities.
Susan Jadlowski – Director
Susan Jadlowski, MSN senior healthcare clinician and leader, currently serves as an Advising Collaborator at Healthcare Advisory Collaborative (HAC). Prior to joining HAC, Susan served as Senior Vice President and Chief Executive Officer at Memorial Hermann’s Greater Heights Hospital a 260-bed acute care hospital for four and a half years. Susan led the MH Greater Heights Journey to Excellence Always, resulting in many prestigious honors for the hospital ranging from a #4 ranking among Houston hospitals by US News & World Report, Truven Top 50 Cardiovascular hospital, Magnet Recognition in 2017, and an “A” grade for Patient Safety from Leap Frog six times. Earning 2016 AHA honors, Memorial Hermann Greater Heights Hospital was recognized as the finalist for the American Hospital Association-McKesson Quest for Quality Prize for leadership and innovation in quality improvement and safety. Susan has served over 14 years in the C-Suite including CEO, Chief Operating Officer and Chief Nursing Officer.
Susan is an executive consultant and coach and holds a Master of Science in Nursing. She has extensive experience leading strategic, operational and financial turnarounds focused on evidence-based measurable improvement, marketing for growth, engaging executives and physicians in broad-scope and multispecialty clinical improvement and leading the execution of broad rebranding and expansion efforts.
Dr. Adena Loston – Director
Dr. Adena Loston is the President and Chief Executive Officer of St. Philip’s College. She is responsible for providing strategic leadership, developing collaborative partnerships, implementing a performance budgeting model, implementing district priorities, and establishing and maintaining institutional effectiveness measures with an operating budget over $60M and $20M in grant funds; over 13,000 credit students, over 3,000 dual credit students; 4 Early College High Schools, and 3 military installations and over 700 full-time employees.
Manuel E. Maldonado Cotto – Director
Professor Manuel E. Maldonado Cotto is the Founder, President and CEO of Intelligence Forecasting, Corp located in San Juan, Puerto Rico since 2006.
He is responsible for market research, intelligence research, symbolic analysis along with training and development, change management, organizational development. He has taught for the University of Phoenix and the University of the Sacred Heart. He also serves as a Director on the Board for Leonardo’s.
Dr. Clay McDonald – Member
Dr. Clay McDonald, holds DC from Logan University, an MBA from St. Ambrose University, and a JD from Valparaiso University School of Law. He is the seventh president of Logan University with over 20 years of experience as a senior administrator at chiropractic institutions. Dr. McDonald co-owned a multidisciplinary clinic that linked medical, chiropractic, physical therapy and mental health. He has participated in numerous accreditation activities through the Council on Chiropractic Education and was a CCE board/council member from 2005 to 2013. Currently, Dr. McDonald serves on the executive committee of the Association of Chiropractic Colleges and is a board member for the Spine Institute for Quality.
Richard McDonald – Director
Richard McDonald is the Vice President of Finance at Santanna Energy Services. Previously the company’s Controller, a position he held since July 2009, Mr. McDonald served as the Accounting Manager for Santanna. He currently oversees and leads the company’s financial vision and performance excellence program.
Mr. McDonald holds a BBA in Accounting and is currently pursuing his MBA.
Jim Parisi – Director
Jim Parisi is the President of CHI St. Luke’s Woodlands and Lakeside Hospitals as well as the Springwoods Village facility. Jim has held a variety of positions increasing in responsibility and scope in various healthcare organizations. Most recently, he served as Chief Executive Officer for Memorial Hermann Health System’s Katy Hospital.
Under Jim’s leadership, the hospital received the Quality Texas Foundation’s 2017 Award for Performance Excellence and attained a top two percent patient safety score from Truven. Further, the facility was one of only 72 hospitals in the United States to achieve Leapfrog Straight A’s since 2012 and was named on Becker’s Top 49 Hospitals.
Jim has also serves on numerous national, state and local boards and professional organizations.
Tony Passamano – Member
Tony T. Passamano is a Director of Quality and Mission Success efforts for Lockheed Martin Missiles and Fire Control.
He has over 25 years’ experience in planning and implementing strategic Quality Assurance objectives and has been recognized by multiple US Army Customers (Patriot Lower Tier Project Office, Aviation and Missiles Research Development and Engineering Directorate, Aviation and Missile Command) as a results-oriented, strategic and tactical Quality leader.
He has an Associates of Applied Science in Avionics & Aircraft Electrical System from the US Air Force University and has a BLS degree from the University of Oklahoma.
Michael Saiphoo – Director
Michael Saiphoo is the Vice President and General Manager of OMNI Flow Computers, Inc. in Sugarland, TX. He is a driven and entrepreneurial executive with 20 years of leading domestic and international organizations in establishing/delivering best practices and profitability. He is a facilitator and builder of world-class technological, industrial, and operational teams with specialty in sustaining install base legacy systems, scaling up, and new product launches. Michael has also been responsible for proven customer and account management growth strategies, networking with quality, regulatory, and standards organizations; building partnerships, joint ventures, and acquisitions to deliver multi-million bottom line growth year over year.
Christopher Shutts – Director
Christopher Shutts serves as the Vice President Value-Based Health Care Improvement Implementation for Baylor Scott & White Health in Dallas, Texas.
In this role, he oversees the delivery of process improvement methodologies such as Lean, Six-Sigma, and Kaizen, leads and facilitates performance improvement teams at the hospital and corporate, and is responsible for improvement training program growth, development, and coordination of consulting services to entities outside of BSWH.
He is a Certified Six Sigma Black Belt, and holds Lean certification from the Juran Institute. He is a TeamSTEPPS Master Trainer for the Agency for Healthcare Research and Quality and is a graduate of the 20-day Advance Training Program through Intermountain Healthcare.
Dr. Cade Smith – Director
Cade Smith serves as the Superintendent of Schools for the Brock Independent School District. Prior to his role as superintendent, Mr. Smith has held various leadership roles in public education including executive director, high school principal, campus administrator, teacher, and coach. Most recently, Mr. Smith was awarded the Educational Administration Award by the American Association of School Administrators.
Mr. Smith is a member of the Texas Association of School Administrators, serves as an examiner for the Quality Texas Foundation, and received his Ph.D. in School Improvement from Texas State University.
Eric Stockton – Director
Eric Stockton is the Building Services Officer for the City of Austin. He is responsible for Facilities Management to include a Strategic Facilities Assessment reported to the City Council.
He has been a major supporter of QTF with many Examiners coming from his office and he has been an Examiner and Team Leader for QTF as well. His office will receive the Progress Recipient Recognition this year (2017). He has a BA and MPA from the University of Texas.
Wes Tidwell – Director
Wes Tidwell is a Vice President and Chief Operating Officer for Ascension Healthcare Texas/Seton Family of Hospitals. He is responsible for strategy development and operational oversight for all aspects of healthcare delivery at Seton Medical Center Williamson, in Round Rock, TX.
Wes has more than 10 years of experience in health care leadership. Prior to joining the Seton Family, he served as the Chief Operating Officer for Memorial Hermann Greater Heights Hospital in Houston. He is a motivational change leader with proven ability to lead teams in achieving operational targets, improving clinical indicators and enhancing overall performance.
Wes holds an MBA, MHA, is a Fellow in the American College of Healthcare Executives and is board certified in health care management. He currently serves as a member of Texas Hospital Association’s Council on Policy Development.
Rob Tortorice – Director
Rob Tortorice worked for Jason’s Deli from busboy, dishwasher, delivery driver, and line employee to become sequentially an Assistant Store Manager, Regional Manager, Chairman of the Executive Committee, Chief Operating Officer, and finally the President and Chief Operating Officer from 2000 to 2016
In 2016, Rob started his own commercial real estate development corporation, Tortorice Realty Group and where he serves as the President. Rob was a member of the QTF Board from 2014-2016 and QTF is honored to have him back.
Cary Westin – Director
Cary Westin is the Deputy City Manager of the City of El Paso specifically focused on Economic Development and Tourism.
Cary is a retired Army Colonel with over 30 years of military, private sector and municipal government leadership experience developing business, building teams, managing resources and directing large, complex projects to successful completion.
He has special expertise in strategic planning and organizational execution. Cary has a BA from the Virginia Military Institute and a MSS from the US Army War College.
Liz Youngblood – Director
Liz serves as the Senior Vice President and Chief Operating Officer for the Texas Division of CommonSpirit Health, the largest not for profit health system in the US. She ensures the effective and efficient operations of the 17 hospitals and multiple outpatient cares sites within the Texas Division. Liz has an extensive healthcare background having worked with Baylor Scott & White Health and most recently with the University of Mississippi Medical Center. She is a registered nurse and has an MBA from Southern Methodist University’s Cox School of Business. Liz has been involved with the Quality Texas Foundation for over 12 years. She has been an examiner and was the team lead for the first health care recipient of the Texas Governor’s Award for Performance Excellence. She has also been a member of the Board of Overseers and has served as the QTF Chair of the Board of Directors.
Dr. Mac McGuire – Chief Executive Officer
Dr. Mac McGuire served over 30 years in the US Army retiring as a Lieutenant Colonel. He commanded a high priority unit as a Company Commander and Commanded two battalions – one combat and one academic. He served as the Superintendent of Schools (Tactical Training) for nine states. He was the principal staff officer/writer for the 2000 Chief of Staff, Army Communities of Excellence Gold Award (international competition; highest Army Award) for the Texas National Guard.
Dr. Mac has been an adjunct professor for UT, Austin, UMHB, SMU and lectured at Texas A&M and Texas State in leadership focused classes and has three books published.
At QTF, Dr. Mac has served over 11 years as a Board Member and six years as a Judge. He became the CEO of the QTF in October 2014 leading QTF to explosive growth and the national recognition of being one of the best state programs in the nation. Dr. Mac is also a Master Examiner for the National Baldrige Program.