Quality Texas Foundation
2018 – 2019 Board of Directors
Tommy Gonzalez – Chair of the Board
Tommy Gonzalez is the City Manager of El Paso, Texas, a position to which he was appointed in June 2014. Prior to working in El Paso, Mr. Gonzalez served as the City Manager for the City of Irving, Texas. He is certified Lean Six Sigma Black Belt and used Lean Six Sigma with the City of Irving to become the first city to use this system to identify process improvements that ultimately saved the city more than $74 million.
Mr. Gonzalez led his team in making history as the first municipality to win the Texas Award for Performance Excellence from the Texas Quality Foundation. Irving was named a 2012 recipient of the Malcolm Baldrige National Quality Award.
Mr. Gonzalez is a member of the International Hispanic Group, Governing Texas Advisory Board and the U.S. Global Leadership Coalition Texas Advisory Committee. He retired as a Lieutenant Colonel after serving in the U.S. Army for 22 years.
Dave Thomsen – Vice Chair
David Thomsen is currently President & CEO of Third Gate Consulting, an independent consultant working with individuals and organizations to improve their impact on both a personal and organizational level. Prior to this chapter in his life, Mr. Thomsen served as Division Vice President of Quality for St. David’s HealthCare and HCA’s Central and West Texas Division with eight hospitals in two markets for the past 25 years. In addition to his duties, he was the lead executive responsible for leading St. David’s HealthCare’s efforts in applying the Baldrige framework for performance excellence for over 12 years culminating in St. David’s being named a recipient of the Texas Award for Performance Excellence in 2008 and a recipient of the Malcolm Baldrige National Quality Award in 2014. Dave has served as an examiner, team leader, and process coach for Quality Texas Foundation and is also a Senior Examiner for the National Baldrige program for 5 years.
Ed Broussard – Secretary
Edward Broussard is currently the City Manager for the City of Tyler with more than 19 years of local government experience.
Broussard counts among his achievements working with citizens, city council and city staff on such issues as strategic planning, mixed-use development, other economic development projects, new facilities, neighborhood integrity, beautification improvements, capital projects and land-use planning.
He is active in state and international city management associations and was named TCMA’s 2011 Administrator of the Year.
Dale Crownover – Member
Dale Crownover is the President and CEO of Texas Nameplate. Texas Nameplate received the Texas Award for Performance Excellence in 1996.
They received the Malcolm Baldrige National Quality Award in 1998 and again in 2004. He has served as the Board Chair of the Quality Texas Foundation twice and as a Judge for the national Baldrige Program.
Dale has also received the prestigious honor of being named a Quality Texas Foundation Fellow.
Dr. Ken Davis – Member
Dr. Ken Davis is the Chief Medical Officer for CHRISTUS Health South Texas Region serving South Texas San Antonio and Corpus Christi Region with 11 hospitals, 3 ambulatory surgery centers and a Medicare Accountable Health Organization (ACO). Dr. Davis is a two-time national Baldrige Recipient with North Mississippi Medical Center in 2006 and again in 2012. He was also heavily involved in the 2014 QTF Award for San Antonio Methodist Healthcare. He just finished a three-year tour as a member of the Panel of Judges for the National Malcolm Baldrige Program.
Dr. Greg Gibson
Dr. Greg Gibson is the Superintendent for the Schertz-Cibolo-Universal City Independent School District. Dr. Gibson was the Educational Service Center–20 Superintendent of the Year and was a finalist for the statewide Superintendent of the Year. He just finished a three-year tour as a member of the Panel of Judges for the National Malcolm Baldrige Program.
Dr. Gibson is a member of the Texas Association of School Administrators where he serves on the Legislative Committee, is a member of the Visioning Institute, and a mentor superintendent. In 2016, Dr. Gibson was appointed by Governor Greg Abbott to serve as a Trustee for the Teacher Retirement System of Texas.
Susan Jadlowski – Member
Susan Jadlowski has been with Memorial Hermann Greater Heights Hospital since June 2007 when she joined as Chief Nursing Officer. In 2009, she became Chief Operating Officer in addition to her responsibilities as Chief Nursing Officer and was promoted in February, 2014 to Chief Executive Officer. Susan has guided Memorial Hermann Greater Heights to many prestigious honors ranging from a #4 ranking among Houston hospitals by US News & World Report, Truven Top 50 Cardiovascular Hospital, and an “A” grade for Patient Safety from Leap Frog six times. Earning 2016 AHA honors, Memorial Hermann Greater Height Hospital – finalist for the 2016 American Hospital Association-McKesson Quest for Quality Prize for leadership and innovation in quality improvement and safety. Her dedication to nursing has let to the hospital being awarded the Pathway to Excellence designation since 2009 and Magnet Recognition in May, 2017.
Barrie Laing, Esq. – Member
Barrie Laing, President of Radiation Detection Company (“RDC”), Inc. since 1995 has led this founder based niche company to prominence in the radiation safety community with significant domestic and international business.
He has over twenty years of practicing law where he represented business and non-profit organizations both locally and nationally. Barrie is active and currently serves as a member of the Board of Directors for multiple non-profit organizations.
Dr. Bruce Leslie – Member
Dr. Bruce Leslie serves as Chancellor of the Alamo Colleges, a five college Community College District with several Regional Centers serving Bexar and our seven surrounding counties.
The Alamo Colleges serve 60,000 credit students and another 30,000 non-credit and corporate clients. The Alamo Colleges is nationally recognized for its Alamo Academies, Student Success programs and Operational Effectiveness.
Prior to serving as Chancellor of the Alamo Colleges, Dr. Leslie served as Chancellor of the Houston Community Colleges, the Connecticut Community-Technical College System and as President of Onondaga Community College in Syracuse, New York. He has also served on numerous national, state and local boards and professional organizations.
Kevin Lyons – Member
Kevin Lyons is president of Shop LC, an electronic retailer of Jewelry and Fashion products based in Austin. Kevin joined Shop LC in February of 2016.
He leads the US business, which is a subsidiary of VGL Global, and in Austin leads the 24/7 365 Live TV Broadcast, Ecommerce, Call Center, Warehouse and all business support functions. He also serves on the Global Management Committee for VGL.
Kevin has served in the retail industry for 23 years in high profile positions with global brands such as Best Buy, Sears Holdings and hhgregg. He has also owned his own consulting practice in the retail innovation space and served as advisor for Gerson Lehrman Group and Guidepoint Global. Kevin also holds several patents in the digital retail space.
Manuel E. Maldonado Cotto – Member
Professor Manuel E. Maldonado Cotto is the Founder, President and CEO of Intelligence Forecasting, Corp located in San Juan, Puerto Rico since 2006.
He is responsible for market research, intelligence research, symbolic analysis along with training and development, change management, organizational development. He has taught for the University of Phoenix and the University of the Sacred Heart. He also serves as a Director on the Board for Leonardo’s.
Winjie Tang Miao – Member
Winjie Miao is the Executive Vice President and Chief Experience Officer for Texas Health Resources. Miao joined Texas Health Presbyterian hospital Dallas in 2000. At Texas Health Dallas she oversaw the development of more than $500 million in construction and the growth and development of outpatient clinics and the oncology service line. In 2007, she was named President of Texas Health Harris Methodist Hospital Azle, a facility that is recognized for both quality and community health efforts. In 2011, she became President of Texas Health Harris Methodist Hospital Alliance. Under her leadership, Texas Health Alliance opened in2012, and has received national recognition for its innovative technology. Miao became Texas Health’s Senior Vice President of System Integration and Innovation in 2015 and was instrumental in systemwide efforts such as Reliable Care Blueprinting.
Jim Parisi – Member
Jim Parisi is the President of CHI St. Luke’s Woodlands and Lakeside Hospitals as well as the Springwoods Village facility. Jim has held a variety of positions increasing in responsibility and scope in various healthcare organizations. Most recently, he served as Chief Executive Officer for Memorial Hermann Health System’s Katy Hospital. Under Jim’s leadership, the hospital received the Quality Texas Foundation’s 2017 Award for Performance Excellence and attained a top two percent patient safety score from Truven. Further, the facility was one of only 72 hospitals in the United States to achieve Leapfrog Straight A’s since 2012 and was named on Becker’s Top 49 Hospitals. Jim has also serves on numerous national, state and local boards and professional organizations.
Tony Passamano – Member
Tony T. Passamano is a Director of Quality and Mission Success efforts for Lockheed Martin Missiles and Fire Control.
He has over 25 years’ experience in planning and implementing strategic Quality Assurance objectives and has been recognized by multiple US Army Customers (Patriot Lower Tier Project Office, Aviation and Missiles Research Development and Engineering Directorate, Aviation and Missile Command) as a results-oriented, strategic and tactical Quality leader.
He has an Associates of Applied Science in Avionics & Aircraft Electrical System from the US Air Force University and has a BLS degree from the University of Oklahoma.
Mitzi Ressmann – Member
Mitzi Ressmann has been with the Texas Hospital Association since 2001 and is currently the Senior Vice President of Operations. She is a registered nurse with a Masters in Health Services Management and has been in the healthcare sector for over 30 years.
Mitzi has focused the majority of her career on developing leaders and spearheading clinical and performance improvement initiatives and is a frequent guest speaker on a variety of health care, compliance and leadership topics.
Eric Stockton – Member
Eric Stockton is the Building Services Officer for the City of Austin. He is responsible for Facilities Management to include a Strategic Facilities Assessment reported to the City Council.
He has been a major supporter of QTF with many Examiners coming from his office and he has been an Examiner and Team Leader for QTF as well. His office will receive the Progress Recipient Recognition this year (2017). He has a BA and MPA from the University of Texas.
Christopher Shutts – Member
Christopher Shutts serves as the Vice President Value-Based Health Care Improvement Implementation for Baylor Scott & White Health in Dallas, Texas.
In this role, he oversees the delivery of process improvement methodologies such as Lean, Six-Sigma, and Kaizen, leads and facilitates performance improvement teams at the hospital and corporate, and is responsible for improvement training program growth, development, and coordination of consulting services to entities outside of BSWH.
He is a Certified Six Sigma Black Belt, and holds Lean certification from the Juran Institute. He is a TeamSTEPPS Master Trainer for the Agency for Healthcare Research and Quality and is a graduate of the 20-day Advance Training Program through Intermountain Healthcare.
Dr. Ron Swain – Member
Dr. Ron Swain is a servant-leader and social entrepreneur, who formed Swain Consulting Services, LLC (SCS) in 2013 after a forty-plus year career in higher education administration.
SCS’s mission is to facilitate individual’s development to achieve their maximum potential and to lead organizations and systems toward performance excellence and to do so with human compassion. Dr. Swain is Board Chair for The Williamson County Institute for Excellence in Nonprofits, Inc.
Cary Westin – Member
Cary Westin is the Deputy City Manager of the City of El Paso specifically focused on Economic Development and Tourism.
Cary is a retired Army Colonel with over 30 years of military, private sector and municipal government leadership experience developing business, building teams, managing resources and directing large, complex projects to successful completion.
He has special expertise in strategic planning and organizational execution. Cary has a BA from the Virginia Military Institute and a MSS from the US Army War College.
Dr. Mac McGuire – Chief Executive Officer
Dr. Mac McGuire served over 30 years in the United States Army and rose to the rank of Lieutenant Colonel commanding a high priority unit as a Company Commander, commanded two battalions – one combat and one academic. He also was the principal staff officer and writer for the 2000 Chief of Staff, Army Gold Award (international competition; highest Army Award) for the Texas National Guard. He served as the Total Quality Coordinator for the Texas National Guard from (1995-2000) for over 25,000 troops in 117 Texas cities. Dr. Mac has also been an adjunct professor at the University of Texas, Austin, the University of Mary Hardin Baylor, one semester at Southern Methodist University and lectured at Texas A&M and Texas State in leadership focused classes. He has been associated with Quality Texas from the early days serving as a military ombudsman to the Governor’s office from 1990-1993. He has served as a Board Member and Lead Judge for QTF. He began his full-time tenure as the CEO of the Quality Texas Foundation in October 2014 leading QTF to explosive growth the recognition of being one of the best state programs in the nation. All training conducted/facilitated by Dr. Mac has received 99.8% satisfaction or higher on training for over 3½ years. Dr. Mac is also an alumni Examiner for the National Baldrige Program and he has three books to his credit. he has been involved with Quality Texas since its inception and has also been a part of the Greater Austin Quality Award, the Army Communities of Excellence Program, Executive Director of the University of Texas Performance Improvement Program, and the national Baldrige Program where he serves as an Alumni Examiner.