Quality Texas Foundation
2022 – 2023 Board of Directors
Tommy Gonzalez – Chair of the Board
Mr. Tommy Gonzalez is the City Manager of Midland, Texas, and has served as City Manager for the City of El Paso and the City of Irving. He is a certified Lean Six Sigma Black Belt and used Lean Six Sigma with the City of Irving to become the first city to use this system to identify process improvements that ultimately saved the city more than $74 million.
Mr. Gonzalez led his team in making history as the first municipality to win the Texas Award for Performance Excellence from the Quality Texas Foundation. Irving was named a 2012 recipient of the Malcolm Baldrige National Quality Award.
Mr. Gonzalez is a member of the International Hispanic Group, Governing Texas Advisory Board and the U.S. Global Leadership Coalition Texas Advisory Committee. He retired as a Lieutenant Colonel after serving in the U.S. Army for 22 years.
Kevin Lyons – Vice Chair
Mr. Kevin Lyons is currently Chief Customer Officer of BlueSky Technology Partners and Chief Executive Officer of his own Consulting firm, Drive4Growth Partners in Austin. Kevin leads Digital and Business Transformation Strategy using much of the Baldrige Framework for both organizations guiding some of the top brands in Texas and across the US and Canada. Prior to this, Kevin served as President of Shop LC here in Austin.
Kevin has served in the retail industry for over 25 years with global brands such as Best Buy, Sears and hhgregg. He has driven innovation in B2C and B2B companies and holds several patents in the retail space. Some of his clients in Texas include HP, Contitech, and Ecolab to name a few.
Jason Peach – Treasurer
Mr. Jason Peach is the President/CEO of West Community Credit Union, a $300 million asset credit union serving 26,000 members and 7 counties from St. Louis to Columbia, Missouri. He has worked in the credit union industry for 24 years, serving in various senior roles prior to being named President/CEO of West Community in January 2016.
Jason serves on both charitable non-profit boards and business-focused boards, including most recently the board of the Midwest Excellence Institute (MEI). MEI administered the state-level Malcolm Baldrige assessment programs for Missouri and Kansas until 2020 when it partnered with the Quality Texas program. Since 2009, Jason has volunteered as an examiner on multiple occasions for the Missouri Quality Award (MQA). His organization, West Community, was a top tier award recipient in 2018 and submitted its first National Malcolm Baldrige Award application in 2020.
Jason earned his undergraduate degree in Business Administration from the University of Missouri-Columbia, and later completed an MBA with a concentration in finance at Georgia State University. Jason has been married to his wife, Amy, for 22 years and has two daughters, Avery (18) and Megan (14).
Kirk Kriegel – Secretary
Mr. Kirk and his wife, Laurie, have been married for 40 years and have two married children, two grandsons, and two granddaughters. He is a native of Austin and has served for over 27 years as an Executive Pastor for churches in Florida, Oklahoma, and Texas and is currently the Executive Vice President at Children At Heart Ministries in Round Rock. (It is a family of four direct-care ministries – www.childrenatheartministies.org.
He has served on numerous teams as an Examiner, Process Coach and Team Lead for the Quality of Texas Foundation TAPE Award, Kirk is Chair of the Board, and Subject Matter Expert for the Williamson County Institute of Excellence for Non-Profits.
Kirk has a BBA in Management from Baylor University in Waco and a Masters of Religious Education from Southwestern Baptist Theological Seminary in Fort Worth.
Rev. Dr. Dwight Bailey, Jr. – Chaplain
Rev. Dr. Dwight Bailey, Jr. is an ordained Minister of Word and Sacrament within the Reformed Church In America (RCA). He holds a Ph.D. in Business Management with a specialization in Leadership and Organizational Change, an M.Div. in Pastoral Leadership, and a BA in Speech Communication. Dwight has served in pastoral ministry for over 27 years as a Worship Pastor, Senior Pastor, and Pastoral Supervisor/Coach. He is currently serving at New Life Church in Georgetown, TX, where he and Jeanine, his wife of 22 years, mentor and support a newly installed pastoral couple leading a growing congregation.
Dwight is the Executive Director of the Austin Disaster Relief Network (ADRN), serving together with Greater Austin churches to bring hope into crisis through the transformational power of Jesus Christ. Dwight is a business consultant and CEO/Owner of DBJDevelopments, LLC.
Dwight has served QTF as an Examiner, Training Facilitator, and Table Leader for six years. He has championed lower and Award level applications as the lead writer for multiple organizations. Dwight is currently QTF’s Chief Marketing Officer and serves as Chaplain to the Board of Directors.
Anali Alanis – Director
Ms. Anali Alanis has served the City of Pharr for almost twenty years. In her current role as Assistant City Manager, Ms. Alanis brings over ten years of Public Sector expertise, with skills in building cross-functional teams, leadership development, labor relations, strategic management, policy development, internal investigations, Human Resources management, and health and safety.
Ms. Alanis works closely with the City Manager, City Council, City departments, and various public and private organizations and citizen groups in program development, project management, and problem-solving. She completed a B.A. in Applied Technology Management from South Texas College in McAllen, TX, and a Master of Public Administration from The University of Texas Rio Grande Valley in Edinburg, TX. She holds several certifications and memberships across various professional organizations.
Serelda Bowman-Young – Director
Ms. Serelda Bowman-Young is a registered nurse (RN) with over 35 years of nursing experience. She achieved her RN diploma from Charity Hospital School of Nursing and her Bachelor and Master of Science from Loyola University New Orleans. Serelda has experience that spans the continuum of care. She has achieved subject matter expertise in Quality Management, Compliance, Case Management, and Change Management. She has vast experience building highly effective teams and model programs.
Serelda currently serves as the Chief of Quality Management at the Veterans Affairs Southeast Louisiana Veterans Health Care System (SLVHCS) where she is responsible for leading SLVHCS in the journey toward a High Reliability Organization, pursuing zero patient harm, and improving overall performance with the adoption of the Baldrige Excellence Framework for Health Care. She is responsible for the Accreditation, Infection Control, Risk Management, Quality Management Specialists, Controlled Substances Inspections, Veterans Affairs Surgical Quality Improvement Program (VASQIP), Utilization Management, and Patient Flow programs.
Serelda and her husband, Steve, are natives of Louisiana. They have been married for 38 years and enjoy their three adult children and two grandchildren. They also love Louisiana cuisine and New Orleans music.
R. Jacob Cintron – Director
Mr. R. Jacob Cintron serves as President/CEO of the El Paso County Hospital District (EPCHD) which includes University Medical Center of El Paso, El Paso Health, El Paso Children’s Hospital, and University Medical Center Foundation of El Paso. Mr. Cintron has more than 35 years of healthcare management experience.
Mr. Cintron is a Fellow of the American College of Healthcare Executives, member of the Americas Essential Hospitals, current board chair of the Teaching Hospitals of Texas, board member of the THA, committee member of the THA’s Council on Policy Development, member of the THA, past board chair of the Emergency Health Network, board member of the Greater El Paso Chamber of Commerce and United Way of El Paso, current board chair of the Paso Del Norte Health Information Exchange and serves on various other El Paso committees and boards.
Dr. Bridget Dewees – Director
Dr. Bridget Dewees is an award-winning Performance Excellence Practitioner with more than 35 years of professional experience in Business, Finance, Organizational Development and Higher Education Administration. She is the Assistant Vice President of Institutional Effectiveness at Claflin University in Orangeburg, SC and a Contributing Faculty member in the DBA program at Walden University.
She is a Governor’s SC Champion for Excellence award recipient, President of the SC Quality Forum and a Peer Reviewer for the Southern Association of Colleges and Schools. She previously served on the national Baldrige Board of Examiners for several years.
Bruce France – Director
Mr. Bruce France served as a Surface Warfare Officer and retired as a Commander with over 23 years in the US Navy. In addition, he has 20 years of combined federal and city government experience, primarily in Program and Organizational Change Management roles.
Bruce is currently teaching a master’s course at Tulane University’s School of Professional Advancement in IT Governance. Bruce holds a BA in History from Tulane University, a MS in Information Systems from the Naval Postgraduate School, and a MS in Management from Troy State University.
He is a Certified Project Management Professional (PMP-PMI), a Certified Quality Auditor (CQA-ASQ), and a certified Change Management Advanced Practitioner (Booz Allen-Georgetown University). He has completed 5 Malcolm Baldrige Examiner courses and participated in 2 site visits
Ricardo Hernández – Director
Mr. Ricardo Hernández is the new Chief Executive Officer of Sistema de Salud Menonita (Menonita or SSM) in Puerto Rico. Prior to his appointment as CEO, he was second in command at Menonita for many years in his position as Associate Chief Executive Officer. Ricardo has over 40 years of professional career with ample experience in varied sectors, including health care and banking and has been with SSM for over 13 years. He has been instrumental in the development, expansion and innovation of SSM since he joined Menonita in year 2007.
Prior to joining SSM, he occupied the position of Chief Financial Officer in a prestigious financial institution in Puerto Rico with over $17 billion in total assets, was the President and CEO of a nonprofit foundation in the health service sector with a hospital and multiple health related programs like home care and housing projects for the elderly or handicapped. He started his professional career with one of the US big eights audit firms where he worked for over 13 years and was senior manager and directed one of their office in Puerto Rico.
Ricardo specializes in strategic planning, business development and acquisitions and throughout his professional career has always been involved in innovation projects, where he draws from his varied knowledge of different economic sectors and vast experience. He is very technology oriented and has directed the efforts at SSM to a full integration model to accomplish the mission of providing integrated health services and creating a seamless health delivery model. He has a bachelor’s degree in business administration, is a licensed CPA and has numerous continued education courses in prestigious programs at top US Universities.
Cary Hill – Director
Mr. Cary has nearly 25 years of leadership experience focused on building organizational capacity and maximizing performance for the benefit of customers, employees and stakeholders. Prior to forming Lead4Results, a service firm supporting leaders and their teams with solutions for achieving their most important results, Cary served in the roles of CFO, COO and ultimately CEO of MESA, a leading provider of products and services for corrosion prevention and integrity of the nation’s pipeline infrastructure. MESA is the first and only 3-time recipient of the prestigious Malcolm Baldrige National Quality Award. He served as the Executive Director of the Oklahoma Quality Foundation, supporting outstanding organizations across Oklahoma to build better organizations using the Baldrige Framework for Performance Excellence.
Dr. Michael Kimbrel – Director
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Dr. Mike Kimbrel is the superintendent of Park Hill School District in Kansas City, Missouri. He’s been with the district since 2010, previously serving as assistant superintendent for academic services, executive director of quality and evaluation, and director of research, evaluation, and assessment.
Before coming to Park Hill, he worked in the Millard Public Schools in Nebraska and the Liberty Public Schools in Liberty, Missouri, serving as a math teacher, an assistant principal, and a principal. His work to lead Park Hill School District’s continuous improvement efforts contributed to the district earning the Missouri Quality Award in 2015 and the Quality Texas Foundation Regional Program Award this year.
He has a bachelor’s degree and a master’s degree from the University of Kansas and a doctoral degree from the University of Nebraska. Mike and his wife, Jill, have two daughters who attend Park Hill schools.
Dr. Adena Loston – Director
Dr. Adena Loston is the President and Chief Executive Officer of St. Philip’s College. She is responsible for providing strategic leadership, developing collaborative partnerships, implementing a performance budgeting model, implementing district priorities, and establishing and maintaining institutional effectiveness measures with an operating budget over $60M and $20M in grant funds; over 13,000 credit students, over 3,000 dual credit students; 4 Early College High Schools, and 3 military installations and over 700 full-time employees.
Manuel E. Maldonado Cotto – Director
Professor Manuel E. Maldonado Cotto is the Founder, President and CEO of Intelligence Forecasting, Corp located in San Juan, Puerto Rico since 2006.
He is responsible for market research, intelligence research, symbolic analysis along with training and development, change management, organizational development. He has taught for the University of Phoenix and the University of the Sacred Heart. He also serves as a Director on the Board for Leonardo’s.
Linda Martin – Director
As Chief Tissue Officer for Mid-America Transplant Services, Ms. Martin oversees tissue services’ operations, including key partnerships between Mid-America Transplant and corneal transplant surgeons and tissue processors across the United States.
Linda is nationally recognized for her collaborative leadership efforts to establish key quality benchmarks and enhance tissue donation recovery, quality and processing.
She has been with MTS for more than 30 years, rising through the ranks from tissue procurement and quality to her current responsibilities which include overseeing tissue clinical services, eye bank, donor services and the organization’s laboratory.
Strategically, Martin was the project manager for the Baldrige Application process in 2015, which resulted in Mid-America Transplant being named the first Organ Procurement Organization in the nation to win the Malcolm Baldrige National Quality Award. In addition, she has served for 6 years as a member of the Board of Examiners for Baldrige Program. Recognized by her peers, Linda has chaired and served on numerous committees of the national American Association of Tissue Banks, and the Eye Bank Association of America.
Throughout her tenure, MTS’ quality improvement efforts have resulted in numerous record-breaking numbers for tissue donations. With Martin’s continued focus on the mission to save lives through excellence in organ and tissue donation, MTS is recognized as one of the most successful tissue procurement organizations in the United States.
Dr. Clay McDonald – Director
Dr. Clay McDonald, holds DC from Logan University, an MBA from St. Ambrose University, and a JD from Valparaiso University School of Law. He is the seventh president of Logan University with over 20 years of experience as a senior administrator at chiropractic institutions. Dr. McDonald co-owned a multidisciplinary clinic that linked medical, chiropractic, physical therapy and mental health. He has participated in numerous accreditation activities through the Council on Chiropractic Education and was a CCE board/council member from 2005 to 2013. Currently, Dr. McDonald serves on the executive committee of the Association of Chiropractic Colleges and is a board member for the Spine Institute for Quality.
Jim Parisi – Director
Mr. Jim Parisi is the President of CHI St. Luke’s Woodlands and Lakeside Hospitals as well as the Springwoods Village facility. Jim has held a variety of positions increasing in responsibility and scope in various healthcare organizations. Most recently, he served as Chief Executive Officer for Memorial Hermann Health System’s Katy Hospital.
Under Jim’s leadership, the hospital received the Quality Texas Foundation’s 2017 Award for Performance Excellence and attained a top two percent patient safety score from Truven. Further, the facility was one of only 72 hospitals in the United States to achieve Leapfrog Straight A’s since 2012 and was named on Becker’s Top 49 Hospitals.
Jim has also served on numerous national, state, and local boards and professional organizations.
Dr. Steve Pautler – Director
Dr. Steve Pautler began serving as the CEO of Ste. Genevieve County Memorial Hospital in August 2020. Pautler has served in executive hospital and health administrative roles in Texas, Illinois, Missouri, Minnesota, and South Dakota. Prior to taking on administrative responsibilities, Pautler worked as a Registered Nurse in teaching hospital Intensive Care Units and Emergency Departments. Pautler earned a Doctor of Professional Studies (DPS) in Biomedical Ethics from Albany Medical College, NY; a Master of Health Administration (MHA) from Washington University in St. Louis, MO; and a Bachelor of Science in Nursing (BSN) from Saint Louis University, MO. Pautler’s doctoral thesis describes an ethical structure of opioid medication prescribed for persons with substance use disorder and life-threatening medical conditions. Pautler is a Board Certified Health Executive and a Fellow of the American College of Healthcare Executives (FACHE) and holds a Certification as a Rural Hospital CEO by the National Rural Health Association. Pautler has been married to fellow nurse Mary for over 30 years and has four adult children together.
Early on in my first Baldrige journey, learning the process took time and attention. Putting on paper our organization’s commitments, priorities, progress, and challenges is something that doesn’t always come naturally as operators. At the same time, my hospital was going through a $55 million bonding process – and the people who wanted to know we were a good investment financially were asking the same questions that I was answering for the Baldrige Organizational Profile. As we developed throughout our journey to the Governor’s Award, I saw how we improved through self-examination and the objective view of the Examiners who volunteered their time. Now I have a more clear vision of how to help my organization succeed, which means improved health and lives of the community my Hospital serves. That’s why I do this work, and that’s why I continue to pursue a Baldrige journey now!
Lysa Ross – Director
Ms. Lysa Ross serves as the Chief Operating Officer at the Oklahoma City Indian Clinic (OKCIC), a 501(c)(3) non-profit organization serving the health care needs of the American Indian population. Mrs. Ross has proudly served this organization since 2001 and is excited about the growth that OKCIC has experienced, now serving more than 21,000 patients. Prior to beginning her current role in 2009, Mrs. Ross was the Assistant Finance Director at OKCIC.
Mrs. Ross has a Master’s in Business Administration from the University of Central Oklahoma, is a Certified Public Accountant (CPA) and Certified in Healthcare Compliance (CHC). She has participated as an Examiner for Oklahoma Quality Foundation and Quality Texas Foundation. Mrs. Ross also serves on the Oklahoma Area IHS Director’s Awards Committee, which covers Indian Health Service facilities in the states of Oklahoma, Kansas, and Texas.
Dr. Ron Schulingkamp – Director
Dr. Ron Schulingkamp has over 25 years’ experience and proven results in creating high-performing, sustainable, resilient organizations in numerous industries. Ron is a Quality Improvement Project Manager at University Medical Center New Orleans and serves as VP of Louisiana Quality Foundation. He is a Visiting Assistant Professor at Loyola University of New Orleans, College of Business, where he teaches future leaders in the MBA program the theories, philosophy, and ethics to design an organization that can achieve sustainable excellence using the Baldrige Excellence Framework.
As the Senior Strategic Consultant for the U.S. Department of Energy, Strategic Petroleum Reserve Management and Operations Contractor from 2000 through 2016, Ron led the organizational transformation, resulting in the first federal government contractor to receive the Malcolm Baldrige Performance Excellence Award in 2005 and the Robert W. Campbell Award for Safety, Health, and Environment Performance Excellence in 2006.
Ron earned his Doctor of Science degree from Tulane University School of Public Health and Tropical Medicine. He earned a Master of Quality Management, and Master of Business Administration degrees from Loyola University in New Orleans and an undergraduate degree in engineering from Louisiana State University.
Christopher Shutts – Director
Mr. Christopher Shutts serves as the Director, Operational Excellence for Texas Health Presbyterian Hospital in Plano, Texas. He has served in various executive leadership roles within the healthcare industry for over 15 years. Prior to Texas Health, Chris served as the Vice President, Value-Based Healthcare Implementation for Baylor Scott & White Health.
Chris is a certified Lean Six Sigma Black Belt that is responsible for the strategic deployment and knowledge transfer of various improvement methodologies such as Lean, Six Sigma, and Kaizen, throughout hospitals and healthcare systems to achieve operational excellence and improve the customer’s experience.
Ken Schiller – Director
Mr. Ken Schiller was born and raised in Cameron, Texas. He graduated from Texas A&M Central Texas with a BS in Aviation. He subsequently obtained an MBA from The Jack Welch Management Institute. Ken has resided in Travis and Williamson counties since 1986 while launching five successful start-ups in separate and distinct industries. His current focus is commercial land development.
K&N Management, a former company, has the distinction of being the first (2010) Austin-based organization to receive the prestigious Malcolm Baldridge Presidential Award – the nation’s highest honor for operational excellence. In 2012, Ken was appointed by the US Secretary of Commerce to serve a three-year term on the Malcolm Baldridge Judge’s Panel. In addition, he was presented with the Ethics In Business Award for the City of Austin in 2012.
Ken has and currently serves on multiple boards and is an engaged member of Celebration Church. He is a nationally recognized speaker on leadership and operational excellence while mentoring business owners and rising executives from a wide range of industries.
Ken is a licensed Commercial Pilot, a licensed risk manager, and is passionate about excellence through continuous improvement.
Kirk Soileau – Director
Mr. Kirk Soileau has over 40 years of healthcare experience in the public, for-profit, not-for-profit and faith based organizations and was the founder of an international healthcare consulting company traveling to over 21 countries. In 2013, Kirk joined Natchitoches Regional Medical Center (NRMC) as Chief Executive Officer (CEO). As CEO of NRMC, Soileau is responsible for all aspects of the Health System’s strategic, clinical and financial direction.
Kirk obtained a Diploma in Nursing from Charity Hospital School of Nursing, New Orleans, Louisiana; a Bachelor of Science Degree from the University of St. Francis, Joilet Illinois; and a Masters of Health Administration from Tulane University, New Orleans and is a Fellow in the American College of Healthcare Executives. In addition, he is a 2018 National Malcolm Baldrige Fellow.
Wes Tidwell – Director
Mr. Wesley (Wes) Tidwell, MBA, MHA, FACHE is the President of Ascension Seton Medical Center in Austin, Texas, serving over 150,000 patients annually across Central Texas. He is responsible for overall operational and financial accountability, with oversight of operational effectiveness and performance, growth and strategic development as well as strengthening community partnerships.
Wes has over 10 years of experience in healthcare executive leadership, having previously held positions at Ascension Seton Williamson and Memorial Hermann Greater Heights Hospitals. He is a motivational change leader with proven ability to lead teams in achieving operational targets, improving clinical indicators and enhancing overall performance.
Wes received his bachelor’s in Science from Texas A&M University and earned his master’s in Business Administration and master’s in Healthcare Administration from the University of Houston. He is a Fellow in the American College of Healthcare Executives and is board certified in healthcare management. He and his wife, Kristen, and their two children have made their home in Round Rock, TX.
Dr. Musaddiq Waheed – Director
Dr Musaddiq Waheed is an Assistant Chief Medical Officer at HCA Houston Healthcare Pearland TX. Dr Waheed did his Physician Executive MBA from Haslam College of Business at University of Tennessee at Knoxville before completing a year of fellowship in Quality and Safety from the Institute of Healthcare Improvement IHI. He is also an Improvement Advisor with IHI. Dr Waheed is a Certified Professional in Patient Safety and is also Certified in Healthcare Quality and Management. He has has 18 years of clinical and leadership experience in Hospital Medicine and is board certified in Family Medicine.
Dr Waheed is married to a practicing family physician and has two amazing boys in high school. In his spare time, he loves to read, run, and play squash.
Cary Westin – Director
Mr. Cary Westin is the Interim City Manager of the City of El Paso.
Cary is a retired Army Colonel with over 30 years of military, private sector and municipal government leadership experience developing business, building teams, managing resources and directing large, complex projects to successful completion.
He has special expertise in strategic planning and organizational execution. Cary has a BA from the Virginia Military Institute and a MSS from the US Army War College.
Brooks Williams – Director
Mr. Brooks Williams has been the City Manager for the City of Ferris, TX since 2019. He is a results-oriented, strategic leader with approximately two decades of management experience in the public and private sectors. Mr. Williams is a Baldrige, Six-Sigma, and Continuous Improvement expert and has served in such roles as Regional President, Chief Performance Officer, Sr. Vice President, and Vice President. Mr. Williams has served as a Volunteer Firefighter and Police & Fire Department Chaplain. He holds a BS degree and is currently pursuing an MPA from Liberty University.
Mark Walmsley – Director
Mr. Mark Walmsley has 35 years of experience across military, security services, mining, Defence procurement, and healthcare. In 2005 and 2006, Mark served as the Commonwealth of Australia Test Pilot for the $3.4B acquisition of six Boeing 737 AEW&C aircraft (now Boeing E7A Wedgetail). In 2012 Mark started Healthcare Reform Consulting with his wife Kate to improve access to care at hospital emergency departments across Australia and New Zealand – a business that continues to this day. Mark has used Baldrige since 2010 across four industry sectors with success, and in 2023 formed PERFX (performance excellence), a consulting firm to guide Australian public and private organizations to excel in customer satisfaction, workforce engagement, and financial performance using the proven Baldrige Excellence Framework.
A retired LtCol* in the RAAF, Mark is a graduate of the Australian Defence Force Academy; has a Bachelor of Aerospace Engineering (Hons), Master of Science (Aerospace Management), and Master of Business Administration. Mark completed Experimental Test Pilot’s course in the UK in 1999 and has over 3000 hours flight time in 35 different aircraft types.
Liz Youngblood – Director
Ms. Liz, RN, MBA, FACHE, serves as the President of Baylor St. Luke’s Medical Center & SVP/COO of St. Luke’s Health Texas Division, the largest not-for-profit health system in the US. She ensures the effective and efficient operations of the 17 hospitals and multiple outpatient cares sites within the Texas Division. Liz has an extensive healthcare background, having worked with Baylor Scott & White Health and, most recently, with the University of Mississippi Medical Center. She is a registered nurse with an MBA from Southern Methodist University’s Cox School of Business. Liz has been involved with the Quality Texas Foundation for over 12 years. She has been an examiner and was the team lead for the first healthcare recipient of the Texas Governor’s Award for Performance Excellence. She has also been a member of the Board of Overseers and has served as the QTF Chair of the Board of Directors.
Dr. Mac McGuire – Chief Executive Officer
Dr. Mac McGuire served over 30 years in the US Army, retiring as a Lieutenant Colonel. He commanded a high-priority unit as a Company Commander and Commanded two battalions – one combat and one academic. He served as the Superintendent of Schools (Tactical Training) for nine states. He was the principal staff officer/writer for the 2000 Chief of Staff, Army Communities of Excellence Gold Award (international competition; highest Army Award) for the Texas National Guard.
Dr. Mac has been an adjunct professor for UT, Austin, UMHB, SMU and lectured at Texas A&M and Texas State in leadership focused classes and has three books published.
At QTF, Dr. Mac has served over 11 years as a Board Member and six years as a Judge. He became the CEO of the QTF in October 2014 leading QTF to explosive growth and the national recognition of being one of the best state programs in the nation. Dr. Mac is also a Master Examiner for the National Baldrige Program.
2022 – 2023 Retired Advisory Board of Directors
Amit Agarwal – Director
Mr. Amit Agarwal is the recently appointed President of Shop LC, Global Inc. in Austin, Texas. Mr. Agarwal is a long-standing employee of the VGL Group, parent company to Shop LC, in which he has proudly served for over 14 years. Prior to joining Shop LC, Mr. Agarwal served as the Managing Director of The Jewellery Channel, Shop LC’s sister channel operating in London, England.
Known for his strong P&L management, focused cost-control and building strategic teams, Mr. Agarwal is quickly embracing the Baldrige methods.
Mr. Agarwal holds a Bachelor of Commerce and MBA in Marketing. Mr. Agarwal, his wife and their two children have made their home in Round Rock, Texas.
Diane Brockmeier – Director
Ms. Diane Brockmeier has over 34 years of progressive experience in the organ
& tissue donation community. She brings to her job an unwavering compassion for the families and communities Mid-America Transplant serves. As President and CEO of Mid-America Transplant, Brockmeier oversees strategic operations, including key partnerships with more than 120 hospitals and transplant centers located throughout Missouri, northeast Arkansas and southern Illinois.
Ms. Brockmeier was the driving force in implementing several innovative best practices over the past several years. Her accomplishments include overseeing the design, construction and use of a first-in-the-nation, on-site surgical suite for organ and tissue recovery and the first OPO to manage DMV offices. Adept at analyzing data and driving consensus for process improvement, Ms. Brockmeier was instrumental in performance improvement and organizational changes that resulted in Mid-America Transplant being the first OPO awarded the Malcolm Baldrige National Quality Award in 2016. In addition, Mid-America Transplant is a three time winner of the Missouri Quality Award. Currently, she serves as the Association of Organ Procurement Organizations (AOPO) Immediate Past President as well as a member of several AOPO committees. In addition, she is a committee chair for the OPO Committee and board member of the United Network of Organ Sharing (UNOS) and a member of the Board of Directors for the Baldrige Foundation.
Dale Crownover – Director
Mr. Dale Crownover is the President and CEO of Texas Nameplate. Texas Nameplate received the Texas Award for Performance Excellence in 1996.
They received the Malcolm Baldrige National Quality Award in 1998 and again in 2004. He has served as the Board Chair of the Quality Texas Foundation twice and as a Judge for the national Baldrige Program.
Dale has also received the prestigious honor of being named a Quality Texas Foundation Fellow and Board Emeritus.
Dr. Ken Davis – Director
Dr. Ken Davis is the Chief Medical Officer for CHRISTUS Health South Texas Region serving South Texas San Antonio and Corpus Christi Region with 11 hospitals, 3 ambulatory surgery centers and a Medicare Accountable Health Organization (ACO).
Dr. Davis is a two-time national Baldrige Recipient with North Mississippi Medical Center in 2006 and again in 2012. He was also heavily involved in the 2014 QTF Award for San Antonio Methodist Healthcare.
He just finished a three-year tour as a member of the Panel of Judges for the National Malcolm Baldrige Program.
Barrie Laing, Esq. – Director
Mr. Barrie Laing, former President of Radiation Detection Company (“RDC”), Inc. since 1995, led this founder-based niche company to prominence in the radiation safety community with significant domestic and international business.
He has over twenty years of practicing law where he represented business and non-profit organizations both locally and nationally.
Barrie is active within the community and currently serves as a member of the Board of Directors for multiple non-profit organizations both locally and globally.
Dr. Paul Machen – Director
Dr. Paul Machen is currently employed as Executive Director of the Institute for Professional Leadership with the Hispanic Association of Colleges and Universities (HACU). In this position, he supervises all activities and provides strategic direction for the Institute of Professional Leadership.
Dr. Machen has over 31 years of higher education faculty, curriculum development, and student affairs experience and served 12 years as a college administrator (Dean). He has taught Business Administration, Education Administration, and Fire and Homeland Safety courses (graduate and undergraduate level) for West Texas A&M University, University of Phoenix at San Antonio, Southern Illinois University, and the Department of Defense Louis F. Garland Fire Academy.
Dr. Machen is a highly decorated retired Air Force veteran and has performed in top leadership positions such as Command Civil Engineer Chief Enlisted Manager, where he performed functional managerial oversight for over 1,300 employees across 13 Air Force installations and managed a $70 million dollar budget comprised of equipment, vehicles, and training requirements.
Dr. Machen has served on numerous non-profit, school board, and city appointed positions including Quality Texas Foundation; Equal Enrollment Collaborative (Up Partnership), Texas Education Consortium for Male Students of Color, My Brother’s Keeper San Antonio, St. Philip’s College CultureFest and Rib Cook off (Fiesta San Antonio Member Organization); Vice President of the Randolph ISD Board of Trustees; Chairperson for Mental Health/Mental Retardation Services Planning Advisory Committee; Board Member for the Cibolo Texas Economic Development Commission; Chairperson for the McConnell Air Force Base (AFB) Chief’s Group; Chairperson for the McConnell AFB Enlisted Top 3 Committee; El Paso Elementary Site Council member.
Dr. Machen’s Baldrige experiences include QTF Board of Examiners as Examiner, Team Lead, Backup Team Lead, Editor, Process Coach, Faculty, Panel of Judges, and Chair, Panel of Judges. He is a 2022 Fellows Award recipient as well.
Tony Passamano – Director
Mr. Tony T. Passamano is a Director of Quality and Mission Success efforts for Lockheed Martin Missiles and Fire Control.
He has over 25 years’ experience in planning and implementing strategic Quality Assurance objectives and has been recognized by multiple US Army Customers (Patriot Lower Tier Project Office, Aviation and Missiles Research Development and Engineering Directorate, Aviation and Missile Command) as a results-oriented, strategic and tactical Quality leader.
He has an Associates of Applied Science in Avionics & Aircraft Electrical System from the US Air Force University and has a BLS degree from the University of Oklahoma.
Michael Saiphoo – Director
Mr. Michael Saiphoo is the Vice President and General Manager of OMNI Flow Computers, Inc. in Sugarland, TX. He is a driven and entrepreneurial executive with 20 years of leading domestic and international organizations in establishing/delivering best practices and profitability. He is a facilitator and builder of world-class technological, industrial, and operational teams with specialty in sustaining install base legacy systems, scaling up, and new product launches. Michael has also been responsible for proven customer and account management growth strategies, networking with quality, regulatory, and standards organizations; building partnerships, joint ventures, and acquisitions to deliver multi-million bottom line growth year over year.